Introduction
Truva Lettings Ltd aims to provide a professional and reliable service to landlords and tenants.
Stage 1 – Initial Complaint
Complaints should be submitted in writing via email or contact form.
We will acknowledge the complaint within 3 working days.
Stage 2 – Investigation
We will investigate the complaint and aim to provide a full response within 15 working days.
Stage 3 – Escalation
If you remain dissatisfied you may escalate your complaint internally for further review.
Final Stage – Housing Tribunal
If the complaint cannot be resolved you may refer the matter to:
First‑tier Tribunal for Scotland
Housing and Property Chamber
They consider complaints regarding letting agents under the Scottish Letting Agent Code of Practice.